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In response to lower road usage due to Government-enforced restrictions in April and May, we provided premium relief to our motor customers of 15% of two months of their premiums via a cash equivalent voucher or charitable donation. Thanks to the generosity of our motor insurance customers who chose to donate their premium relief, we recently donated €1.85m to Irish frontline charities on their behalf. 

This second lockdown is different in many ways; it is tougher on our mental health given the shorter days and harsher weather conditions, but thankfully somewhat less restrictive than before with schools remaining open. The €1.85 million donation to ALONE, Barnardos and Pieta will go some way in supporting those at risk from social isolation and the most vulnerable members of our society during these challenging weeks. 

We know that every customer – and indeed everyone in Ireland – will have their own unique challenges to face over the months ahead. If you have concerns about your insurance policy with us as a result of COVID-19 and have any questions, please be assured that we are here to help you. 

We are taking a case by case approach to supporting those of you who have been impacted by the pandemic with a range of measures to ensure you are only covered for what you need during this time, in addition to offering greater flexibility on payment terms.

As always, we are available to assist through all of our contact channels; website, webchat, email or by phone. You can access all of our contact details here.

Please take note of the following important information:

Whilst we remain open for business, we have decided to close all of our office locations so as to protect our staff as best as possible. Therefore, we will not be receiving any inbound post and we are unable to accept cheque/postal order payments. Please call or webchat with us to discuss our other payment methods to ensure your insurance is active.

When sending us any documentation, please do so by using the below relevant email addresses, with reference to your policy or claim reference in the subject line:

Policy Documentation
E.g. No claims bonus, named driving experience, proposal forms, supplementary questionnaires, additional driver forms or any other policy related documentation applicable

E.g. For processing of any insurance claims 

Data Access Requests    
E.g. Data privacy queries, concerns or data subject right requests
Access form here

We will continue to communicate with our customers if there are any other changes which may impact our service to you. 

Our Home Emergency and Breakdown Assistance Teams are currently operating as normal, you can find their contact details here.
Please remember that you can avail of many online services by visiting the Manage My Policy section of our website here – this is the quickest way to complete many transactions.

If you have any urgent enquiries, our webchat team accessible through our website is where you will get the quickest response. However if you would like to speak to a member of our team click here for our contact details. Please note you may experience some delays.

We encourage all our customers to stay up to date through official sources such as the HSE and the World Health Organisation.